Protecting your privacy
Northwest Hospital outgoing emails are encrypted to protect the privacy and security of sensitive patient information. Email sent over the internet is not considered secure unless it is encrypted.

What is encryption?
Encryption changes regular text into something that can be read only by the intended recipient who is able to “decrypt” the message.  Secured email messages are viewable from a desktop or laptop computer by registering with Secure Messenger. You will need to login to the system to read the email. If it is your first time logging into the system, you will be required to create an account and password.

How do I decrypt my email?
The first time you receive an encrypted email message you will need to follow the direction in the email to register with Northwest Hospital’s Secure Messenger program. When you register, Secure Messenger will give you a password that allows you to open and read any secure messages you receive from Northwest Hospital. This password is temporary. You will be prompted to create a new password later on.

Need more information or help?
If you have questions or need help, please refer to the related links menu on this page.