Patient Financial Services
- Interpret insurance coverage
- Verify insurance eligibility and benefits
- Notify the insurance company and obtain authorization for treatment
- Investigate payment sources that might be available to you, such as Medicaid and Financial Assistance
- Make payment arrangements
For your convenience, we offer several options for settling your account:
Pay Your Bill OnlineNorthwest Hospital & Medical Center uses several bill pay systems. If your statement looks like one of the samples below, please click on the Pay Now button beneath that statement to continue. Otherwise, if you do not have a statement or need assistance, call 206.668.6440.
Additional Bill Payment Options
An admitting representative is available at the security desk in the main lobby of the hospital Monday through Friday from 6:30 a.m. to 11:30 p.m. We can accept cash, check or credit card transactions.
You may also visit the Patient Financial Services office to make in-person payments, discuss your bill or to make payment arrangements. Patient Financial Services is located in the Northwest Outpatient Medical Center at 10330 Meridian Ave. N., Suite 260, Seattle, WA. Hours of operation are 8:00 a.m. to 4:30 p.m., Monday through Friday.
Please send payments to:
Patient Financial Services
Northwest Hospital & Medical Center
P.O. Box 3585 Seattle, WA 98124
Payments may be made with a credit card over the phone. Please call Patient Financial Services at 206.668.6440 or toll-free at 877-364-6440.
Northwest Hospital patients can contact the Patient Financial Services Department to update or add insurance information. If you think you may have difficulty paying for medical services or paying an existing bill, contact the Patient Financial Services Department at 206.668.6440 or toll free 1-877-364-6440. We will evaluate your circumstances in strictest confidence to see if you might be eligible for financial assistance based on your income and family size.
Patients who have been discharged from the hospital or who have questions about their bills should contact Patient Financial Services by calling or visiting their offices at the Northwest Outpatient Medical Center (OPMC), located at 10330 Meridian Ave. N., Suite 260. Hours of operation are 8:00 a.m.to 4:30 p.m., Monday through Friday. The Patient Financial Services Department phone number is 206.668.6440 or toll free 1-877-364-6440.
Understanding Your Billing Statement
Northwest Hospital & Medical Center continues to strive to improve service to you, our valued patient. We have redesigned the patient statement to provide more detailed information about the medical services you received and the status of your account. Here is a sample with a brief explanation of our statement.
Please use the back side of the bill to inform us of any changes to your address or insurance. This side also has billing and contact information.
For answers to questions about your Northwest Hospital & Medical Center Statement, please call a Customer Service Representative at 206.668.6440 or 877.364.6440 (toll-free), Monday – Friday 8:00 a.m. to 4:30 p.m.
Please use the back side of the bill to inform us of any changes to your address or insurance. Information regarding online bill pay and additional customer service information is listed as well.
Financial Assistance Offered
UW Medicine offers financial assistance, under its Financial Assistance Policy, to eligible patients unable to pay for emergency or other medically necessary care. Patients who choose UW Medicine benefit from our experience, expertise and the most advanced medical care available, all within one health system. “UW Medicine” includes Airlift Northwest, Harborview Medical Center (HMC), UW Medical Center (UWMC), Northwest Hospital & Medical Center (NWH), UW Physicians (UWP), UW Neighborhood Clinics (UWNC), and Valley Medical Center (VMC).